Privacy Policy

At DeskTool, the trust you place in us when you share your details (to buy a tool, ask a support question, or sign up for updates) matters more to us than any single sale. This page explains what we collect, why, and how you can control it.

1. What We Collect

• When you browse DeskTool: Basic technical details (IP address, browser and device type, pages viewed) are collected automatically to keep the site running smoothly and to understand what visitors are actually looking for.
• When you buy through us: Billing details, contact information (name, email, phone), and payment information needed to complete your order. Payment is processed through our secure checkout provider. We don't store your full card details on our own systems.
• When you talk to us: If you reach out through our contact form, live chat, or email for a pre-purchase question, setup help, or anything else, we collect your name and email so we can actually respond, not just log a ticket number.
• When you sign up for updates: If you opt into our newsletter or product-update list, we collect your email for that purpose alone.

2. How We Use It

We use what we collect to:

• Get your order to you: confirmations, license delivery, download access.
• Answer the question you actually asked, whether that's pre-purchase guidance or post-purchase support.
• Send updates only if you've opted in, and only about things relevant to what you bought or asked about.
• Understand how people use DeskTool so we can make the site and our guidance better.
• Meet basic legal and accounting requirements tied to sales records.

We don't sell or rent your information to third parties for their own marketing. Full stop.

3. Who We Share It With

We keep sharing to the minimum needed to actually deliver what you asked for:

• Our payment processor, to complete your transaction securely.
• Our software source, only to the extent needed to issue your license and deliver the product you purchased (e.g., your email for license key delivery).
• Site infrastructure providers (hosting, analytics), in aggregate or technical form, to keep DeskTool running.

We don't hand your data to anyone for their own independent marketing use.

4. Cookies

We use cookies to keep the site functional (remembering your cart, keeping you logged in where relevant) and to understand traffic patterns in aggregate. You're free to disable cookies in your browser; browsing and buying will still work, though some convenience features may not.

5. Your Choices

• Unsubscribe anytime: every email we send has a one-click opt-out, or just email us directly.
• See what we have on file: email us and we'll send you a copy of the personal information we hold about you.
• Ask us to delete it: we'll remove what we can, minus anything we're legally required to retain for order and tax records.

6. How We Protect It

Secure checkout, restricted internal access, and encrypted transmission are standard practice, applied consistently. No system is 100% unbreakable, but we treat your data like it matters, because it does.

7. Age Requirement

DeskTool is built for business and personal use by adults. We don't knowingly collect information from anyone under 13 (or the relevant minimum age where you live).

8. Changes to This Policy

If something material changes here, we'll update the date at the top and, where it matters, tell you directly by email rather than expecting you to check back.

9. One Important Note About the Software Itself

DeskTool handles your experience on this site: browsing, buying, and support. Once you install and actually use the software you've purchased, how that tool processes your files (mailbox data, converted documents, recovered content, etc.) is governed separately by the software provider's own privacy terms, not this page.

Review the Software Provider's Privacy Policy →

10. Contact Us

Questions about this policy or how DeskTool handles your data: support@desktool.shop

For questions about a specific tool after purchase (installation, technical behavior, or how it handles your files), reach out through the support contact listed on that product's page.