Frequently Asked Questions
Everything you need to know before buying, downloading, or getting support for a DeskTool product. Organized by topic so you can jump straight to what you need.
About DeskTool & Our Software
What is DeskTool?
DeskTool is a software provider offering 240+ tools for email conversion, data recovery, file conversion, and email migration, covering formats and platforms like PST, MBOX, EML, OST, Gmail, Office 365, Outlook, and more. We help individuals, IT admins, and businesses find and use the right tool for their exact situation.
What kinds of problems can DeskTool's software solve?
Our catalog covers four main areas: converting email files between formats (like PST to MBOX), recovering data from corrupted or inaccessible files (like damaged PST archives or orphaned OST files), converting general file formats (vCard, PDF, ICS, and more), and migrating email directly between live platforms (Gmail, Office 365, Exchange, IMAP).
Do I need technical skills to use DeskTool's software?
No. Our tools are built with straightforward, guided interfaces designed for both technical and non-technical users. Most tasks, like converting a file, recovering a mailbox, or migrating email, can be done in a few clicks without needing IT expertise.
Is DeskTool's software compatible with my operating system?
Compatibility varies by product, so check the system requirements listed on each product's page before purchasing. Most tools support current Windows versions; check the specific product page for exact OS and version support before buying.
Free Trials & Testing Before You Buy
Does DeskTool offer a free trial?
Yes, nearly every product in our catalog has a free trial or demo version. We strongly recommend testing it on your actual files before purchasing, so you can confirm compatibility and see the results firsthand.
What's the difference between the trial and the full version?
The trial version lets you preview what the software can do, for example, showing you recoverable data or a preview of a converted file, but typically limits the number of items you can fully export or save. Purchasing removes that limit and unlocks full functionality.
Can I test the software on a sample file before committing to my full dataset?
Yes, this is exactly what the trial is for. Run it on your real files (or a representative sample) first, confirm the results look correct, and only then decide whether to purchase.
What if the trial shows my file is severely damaged. Will the full version still work?
The trial should give you a realistic preview of what's recoverable. If the trial can preview data from your file, the full version will typically be able to recover and export it. If a file is too severely damaged for the trial to read at all, reach out to our support team before purchasing; they can advise whether a purchase is likely to help.
Pricing & Purchasing
How much does DeskTool's software cost?
Pricing varies by product and license type (single-user, business, or technician licenses on some tools). Each product page lists its starting price, check there for exact current pricing.
Do you offer discounts or bundles?
We periodically offer bundle pricing and seasonal discounts. Check the product page or your cart at checkout for any active offers.
What payment methods do you accept?
We accept all major Credit and Debit Cards as well as PayPal.
Is my payment information secure?
Yes. Checkout is processed through a secure, encrypted payment gateway. DeskTool does not store your full card details on its own servers.
Will I be charged more than once, or is this a subscription?
Most DeskTool licenses are one-time purchases, not recurring subscriptions. Please check the specific product's license terms on its page, as this can vary by product.
Licensing & Activation
What do I get after purchasing?
You'll receive a license key and download link, typically delivered by email immediately after purchase (occasionally within a few minutes, depending on your email provider).
How many devices can I install the software on?
This depends on your license type. A single-user license typically covers one device; business or technician licenses may cover more. Check the license terms on the product page before purchasing if you need multi-device coverage.
I didn't receive my license email. What do I do?
First, check your spam or promotions folder, as license emails occasionally get filtered there. If it's still not showing up after checking, contact our support team with your order ID and we'll resend it.
Can I transfer my license to a new computer?
Depending on the product's license terms, this is often possible by deactivating the license on your old device before activating it on the new one. Contact support if you need help with this, as trying to activate on a second device without deactivating the first may cause activation issues.
Do license updates cost extra?
Most licenses include a period of free updates (check the specific product page for the exact duration). This covers bug fixes and compatibility updates during that period.
Technical Support
How do I contact support?
Reach out through our contact form, live chat, or email support directly. See our Contact page for current details.
What information should I include when I contact support?
Your order ID, a clear description of the issue, and, if relevant, screenshots or a sample file. This helps our team diagnose the problem faster instead of going back and forth on basic details.
Is support included with my purchase?
Yes, technical support is included with every license for as long as your update period is active. If you run into installation issues, activation problems, or unexpected software behavior, reach out and we'll help.
Do you offer phone support?
We currently offer support via email and live chat to ensure we can securely exchange diagnostic files and license details. Phone support is not available at this time.
Refunds
What's your refund policy?
We offer a 30-day money-back guarantee on eligible purchases if the software genuinely doesn't perform as described and our support team can't resolve the issue. See our full Refund Policy page for complete eligibility details.
How long does a refund take to process?
Approved refunds are typically processed within 10 to 15 business days, returned to your original payment method.
Can I get a refund if I just don't need the software anymore?
Refunds are intended for software that doesn't work as described, not for cases where the product works correctly but is no longer needed, or where the wrong product/edition was purchased. Test the free trial first to avoid this situation.
What happens to my license after a refund?
Once a refund is approved and processed, your license is cancelled and you'll need to uninstall the software from any devices it was installed on.
Data Safety & Privacy
Does DeskTool's software upload my files to an external server?
Most of our conversion and recovery tools process files locally on your own device rather than uploading them elsewhere. This matters if you're working with sensitive mailbox or business data. Check the specific product page to confirm behavior for the tool you're using.
Is my data safe during conversion or recovery?
Our tools are built to preserve your original file untouched during conversion or recovery. The process typically reads your source file and creates a new output file, rather than modifying the original. Still, we always recommend keeping a backup of important data before running any conversion or recovery tool, as a general best practice.
How is my personal information (not my files) handled?
See our full Privacy Policy for details on what we collect through this website and how it's used.
Still Have a Question?
If you didn't find what you were looking for, reach out. We'll get back to you directly instead of pointing you back at this page.